Remote Subject Matter Experts Presentation at ITCC Member Meeting

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Remote Subject Matter Experts (SMEs)
ITCC Member Meeting
Thursday, June 19, 11:00 a.m. Central


Kristin Wall Gibson from IBM and Consultant Susan Farago will be presenting on remote subject matter experts at next week’s ITCC Member Meeting. Read on to find out about the presentation, and make sure to join us for the webinar on Thursday, June 19.
You must be a member of the IT Certification Council to attend the webinar. Not a member? Email for more information.

Dial-in information:
Dial +1 (267) 507-0004
Access Code: 672-189-181

Quality exams rely on quality subject matter expertise. This session will present the biggest challenges in working virtually with SMEs located across the globe, including: how to find SMEs with the right level of expertise, incentivizing SMEs to commit their time and skills to a project, when to use synchronous (i.e., live) versus asynchronous approaches to getting exam development work done, and how to keep SMEs engaged in remote workshops lasting several hours or taking place across several days. This session will also share the results of a 2013 IBM Tivoli Certification Program survey with over 900 individual SMEs that includes feedback such as: why do some SMEs participate in exam development while others do not, what barriers must be overcome for them to participate, and what exam process improvements do they recommend to make the most effective use of their time.

About the Presenters

  • Kristin Wall Gibson manages the IBM Cloud & Smart Infrastructure Certification Program and has been developing IBM certification exams since 2005. She has helped C&SI transition their exam development processes to exclusively utilize virtual SMEs using various collaborative technologies and tools.
  • Susan V. Farago, M.Ed., Consultant, Farago Enterprises, LLC, has been in the certification field since 1999 and has managed all aspects of credentialing in the high-tech industry. Her experiences range from facilitating exam development workshops and performing high-level psychometric analysis to managing worldwide certification programs for instructors and technical professionals. Susan has worked with companies including: IBM, United HealthCare, Mometrix Media, the Council for Responsible Sport, and CompTIA. Her background includes extensive work in courseware development, instructional design, and teaching; and she is a nationally published writer and presenter.

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